This guide has been prepared to get you started making your first video call using an Amazon Alexa device. It includes an overview of system requirements, how to add contacts into the address book and then step-by-step pictorial guides for how to make a call. We’ve included some common trouble shooting advice, but should you have any other difficulties please don’t hesitate to get in touch.
We have also created a series of videos to help you, which you can find on our YouTube Channel.
You will need the following to be able to initiate video calls between Alexa devices or apps:
Contacts need to be added in the Alexa app.
There is an option to include all the contacts from the phone/device the Alexa app is on or you can add contacts manually. The guide which follows shows you how to add in details manually.
Select Add Contact 4.
To place a video call through Alexa you can either use:
Search for the contact 8, or scroll to the contact in the list and click on them.
There are two methods to place a video call through an Alexa device:
To end the call either click on the End button10 on the screen or say “Alexa, End Call”.
If you do not see the End button on the screen try tapping on the screen to make it appear.
1. Video not visible
If you cannot see video from the other person ask them to check if their video is activated, they can check if the Video Off / Video On button is visible on the screen.
Some of the newer Alexa devices have a switch or slider to block off the camera for privacy. This needs to be Off / Open to allow video calls.
2. Alexa says “I don’t know which contact you mean”
Manually scroll to and select the contact in the contacts list.
This is caused by there being more than one entry in the contacts list with the same, or very similar, names.
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