Estimated reading time: 13 minutes
This guide has been prepared to show you the required steps involved in troubleshooting and resetting your Amazon Alexa Echo device, including how to completely reset the device back to the factory settings. The guide covers all the Amazon Alexa Echo Speaker and Show devices, including those with a screen and those with just a speaker.
This can be useful if the device came linked to the wrong Amazon account or if you want to wipe all the contact details in the phone book to manually input a small list of key numbers only.
If you can, read this guide in full as it will help you to decide, where there are options, which will be most suitable. Should you have any difficulties please don’t hesitate to get in touch at firstname.lastname@example.org.
We have also created a series of videos to help you, which you can find on our YouTube Channel.
Think about why you are considering resetting you device before you perform a factory reset as this cannot be undone and you will lose all the configured settings. You may want to get technical support advice to make sure that a factory reset is the best solution.
If the device is not functioning properly or is unresponsive a soft reset should be your first approach. If your Alexa device still isn’t working after this then try a factory reset.
Common reasons to reset your device, include:
Often when Alexa stops working, there is no obvious reason, but resetting the device will nearly always correct the error.
This soft reset method is suitable for all types of Amazon Alexa Echo devices.
To perform a soft reset unplug the power from the rear of the device, wait 10 seconds and reconnect the power to the device.
Following restart of the device you can check if the soft reset has fixed the problems you were experiencing.
If a soft reset does not fix the problems you are experiencing, or you are selling/giving the device to someone else, or you are advised by technical support, a factory reset should be carried out.
NOTE: After you reset your device, you need to register it to an Amazon account and re-enter device settings to use it again. If you need help with this process you can refer to our set-up guides.
There are a few ways you can carry out a factory reset:
We have provided a full walk through of each of these options, to make it easier to follow along with the instructions, where relevant we have identified which Amazon Alexa Echo devices and generations the instructions refer to.
All Amazon Alexa Echo devices.
To be able to Factory Reset your device using the Alexa app, you will need the Alexa app on a smart phone or tablet.
Here are the steps to follow:
To be able to Factory Reset your device using the Alexa app on your computer, you will need the Alexa app on the computer.
All Echo devices can be factory reset on the device using reset buttons or a button combination, depending on which generation of device you have.
First generation Echo, first generation Echo Plus.
Second generation Echo Dot, second and third generation Echo.
Third generation Echo Dot, Echo Dot with clock, Echo sub, second generation Echo Plus
Echo Spot, Echo Show, Echo Show 5 and Echo Show 8.
Echo Spot, Echo Show, Echo Show 5 and Echo Show 8 devices can be factory reset on the device using the touch screen, depending on which generation of device you have.
Echo Spot, First Generation Echo Show, Echo Show and Echo Show 8.
Second Generation Echo Show.
Since the second generation Echo Show has zigbee built in there is an option to reset the device but choose to retain the smart home device connections.
For further tips on using Amazon Alexa and helping you to get familiar with the features we’ve also prepared a Quick Tips guide.
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